Case Study

Situation

A luxury property rental company had over 100 properties manage in multiple countries. Directors needed to ensure staff could raise any issues regarding property maintenance so maintenance staff could resolve issues as soon as possible.

Approach

We deployed an online forms to enable property staff to log maintenance issues.

Impact
  • Easy for staff to raise issues.
  • Easy for maintenance staff managers to see what checks have or have not been
  • completed.
    Managers & maintenance staff alerted to issues.
  • Managers & maintenance staff can track and log the status of issues.
  • Automatic outstanding maintenance reports generated for managers.
Customers or staff log issues using smart device
Data securely captured in the cloud
Notifications & alerts sent to relevant staff
Staff & managers track issues
Examples:
  • Property Maintenance Logs
  • Site Maintenance Logs
  • Vehicle Maintenance Logs
Benefits:
  • Quick & simple to deploy
  • Easy for staff or customers to complete
  • Ensure the right staff get the logs
  • Record of all outstanding maintenance issues